Picking up the keys to your new home
The lessor releases the apartment keys to the tenant when the lease begins. Please take good care of the keys, as you will be responsible for them for the entire duration of your lease. Apartment keys usually open the doors to communal spaces as well. Please ensure that all doors lock behind you to prevent unauthorised persons from entering the premises, particularly at night.
- Release of keys
The release of keys is agreed on when concluding the lease agreement. You can agree on picking up the keys from TVT’s automated key locker (on weekdays, 7am to 8pm) or during TVT office opening hours. If you pick up the keys at the office, please be prepared to prove identification.
Some of the housing locations have a door code for the stairwell door. The stairwell door also opens with the apartment key. The door code will be provided to you upon the release of keys. For security reasons, you must not share the door code with unauthorised persons.
You can pick up the key to the parking space electrical outlet at the office once your parking space lease begins. Please be prepared to prove identification.
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Additional keys
For additional keys to your apartment, please contact the housing management by phone 02 262 4333 or by email isannointi@tvt.fi. It is not allowed to have copies made of the keys without authorization.
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Lost key
If you lose your key, it is important that you report it as soon as possible to the housing management by calling 02 262 4333 or by email isannointi@tvt.fi.
You can choose to either order a new key to replace the lost one, or we can change the apartment lock so that the lost key no longer works. Both of these services are payable by the tenant, and are charged in accordance with the Price list for tenant invoicing. When you move out, the apartment keys will be checked, and the lock will be changed at the tenant’s cost if any keys are missing.
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Door opening service
If you get locked out of your apartment outside office opening hours, there is a door opening service available 24/7 by the on -call maintenance. Please be prepared to provide identification. Please note that the door opening service is an ancillary service that carries a surcharge and that it may take a while for them to arrive during on-call hours.
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Returning the keys
All keys must be returned to TVT office by the end date of your lease. Please do not give the keys directly to the next tenant. Remember to return all keys to your apartment as well as any keys to the parking space, mailbox, etc. We will invoice you for any unreturned keys or deduct the sum from your rent deposit.